Processing time


The oldest first application for earnings-related unemployment allowance currently waiting to be processed arrived on 7.2.2018.

The oldest follow-up applications currently waiting to be processed arrived on 14.2.2018.

Are you interested in following the processing of your own application? This information you will find in our Openetti-service in the section “Application processing status”, kindly see instructions here.

General information about the processing of applications, both for earnings-related unemployment allowance and job alternation compensation can be found here.


13.02.2018 Find the best time to call us

Our phone service serves you from 10 am until 2 pm from Monday to Thursday. The majority of the phone calls arrive at the beginning of the week, usually in the morning time, which means that the queue time can be several minutes. If your case is not urgent, we kindly recommend that you call us at the end of the week and in the afternoon.

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30.01.2018 Customer service with reservation

Starting from 1 February 2018, if you want to visit our customer service at the office, please make an appointment in advance.

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22.12.2017 Level of activity of the unemployed to be monitored from 1 January 2018

The level of activity of the unemployed as well as laid-off and part-time employees will be monitored from 1 January 2018 on a cycle of payment periods of 65 benefit days.

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15.12.2017 Confirmed legislative changes regarding unemployment security come into effect on 1 January 2018

New changes in legislation will extend mobility allowance and make starting business activities easier.

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18.07.2017 Changes in the delivery of post

According to Posti’s delivery day reform, the delivery of post has changed the way that the letter post will not be delivered on Tuesdays. We recommend to use our electronical Openetti service.

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29.05.2017 Openetti is renewed

Our renewed Openetti-service will be published on Monday, May 29.

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13.02.2018 Easy steps to earnings-related allowance before the winter holiday – what, how and when?

Does your contract include a clause on an unpaid period when your workplace is closed for the winter holiday?

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03.01.2018 Taxation of benefits

Tax card and taxation of benefits paid by the fund in 2018

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22.03.2017 Attachments of your application

We occasionally receive questions from our members about what you can do to make sure your application can be processed as quickly as possible. This is a welcome question because we want to process all applications as fast as possible. This four-point checklist was drawn up in five minutes when we discussed the matter at our office!

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10.01.2017 Five myths on adjusted allowances

Five myths on adjusted earnings-related unemployment allowances for part-time employees and how the adjusted allowance actually works.

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